Do you use a secure payment system?
When you enter your card details upon booking please be assured that your cards details are sent over SSL to a secure third party named Paygate, who meet bank-level PCI-DSS security standards.
Do I have to pay online for every job I book?
Yes, in this way all payments remain transparent and it will ensure that we have the ability to refund you for work by the mechanic that you are not happy with.
How do I request a refund?
Should you be unhappy with the work that was carried out by the mechanic please contact us. We will launch an investigation to ascertain whether any work was not carried out correctly and if the issue can be resolved amicably and satisfactorily to all parties involved. If it’s not possible to find an amicable resolution to the case, then we will decide if a full or partial refund is justified based on the evidence provided by you and the mechanic.
Can I pay the mechanic in cash?
Unfortunately not at this moment. We only accept credit/debit cards, EFT or installments via our credit provider. It will also protect you in case you are unhappy with any work that the mechanic has undertaken, this way we will have the ability to refund any work undertaken by the mechanic. Importantly, it will mean you will always have the added security of your bank’s card protection.
Can I pay via EFT?
You can do an instant EFT easily on our platform via Ozow (www.ozow.com). Ozow is secure with bank level security for your peace of mind. Your online shopping safety is our priority.
Can i pay in instalments?
We have partnered with Fasta (www.fasta.co.za) a licensed credit provider to offer you affordable credit to pay for those expensive unforeseen car repairs at a time you may need it most.