Can the mechanic arrange a new time with me personally?
Yes, in some instances it can be that the mechanic cannot hold an appointment at the time agreed initially. The mechanic will contact you to arrange a new time. Should the new time suggested not be satisfactory to you, then please get in touch with us through our contact page.
Do I need to be present on-site when the car is repaired?
No, you do not need to be present on-site necessarily, as long as the mechanic can gain access to the car. That means you or someone you authorise should be there to give the mechanic access to the car.
Do I need to provide the mechanic with any parts or tools?
Unless you have agreed with the mechanic to supply the parts for a job yourself there is no need to supply any parts or tools.
Do the mechanics carry an ID to prove who they are?
Unfortunately we cannot force mechanics to carry ID with them to a job, nor force them to show them upon request. As a matter of courtesy, though, we do ask for mechanics to carry a means of identification with them when visiting customers, to give you peace of mind. We also provide you with a photograph of the mechanic that will be attending to you, so you can therefore verify the identity via the photograph.
If in any doubt about the mechanic, please get in touch with us, we will be able to verify for you. For ways to contact us please see www.michanic.co.za/contact/.
I need to communicate additional requirements to the mechanic, where can I leave a note?
If you have any additional requirements for the booking you made, like specific parts or extra work that needs to be carried out, please call us on 087 803 9000 and we will endevour to ensure that your needs are met.
You can also leave a note when making the booking by clicking add note link.
I want to call the mechanic assigned to me, where do I obtain his number?
Should you have any questions or want to discuss your booking please contact our customer service
My mechanic has contacted me to rearrange a booking, is this okay?
Yes, provided the time suggested by the mechanic is wholly reasonable and satisfactory for you. Please get in touch with us if you are not happy, for ways to contact us please see our contact page.
My mechanic has contacted me with an amended quote, is this okay?
We always endeavour to give quotes upfront, normally the prices that is quoted to you on the site is what you will pay. It can be that in some cases the mechanic sees reason to suggest a different price to what is quoted on the website, for example if special parts are required.
If you are unhappy with your mechanic’s conduct please get in touch with us, we will launch an investigation to find out whether the amended quote is justified. For ways to contact us please see our contact page.
My mechanic has not turned up, how do I make him turn up asap?
Please get in touch with us directly, please see our contact page for all the ways to contact us: www.michanic.co.za/contact/
My mechanic turned up, but I was unable to receive him, what happens now?
In some cases it can happen that you were unable to receive the mechanic to carry out the repair due to unforeseen circumstances. Normally, there would have to be a charge to cover for the mechanic’s time and fuel costs, please refer to our booking policies on www.michanic.co.za/terms.
Should I leave the keys to my car with my mechanic?
Where necessary, and if the mechanic asks you for the keys you should consider leaving the keys with the mechanic. The mechanic might otherwise not be able to carry out his work as planned.
The mechanic left before the work was fully completed. What happens now?
In some cases it can be that a mechanic is unable to finish a job because of unforeseen setbacks beyond the control of the mechanic; like a seized bolt or ancillary parts that turns out to need replacing as well. The mechanic should of course always endeavour to complete the work as soon as possible and inform you about any issues at hand.
Should the mechanic fail to complete the work at all in a reasonable time, please get in touch with us. We will then launch an investigation to establish why the mechanic has not fully completed the work.
The mechanic took far less time to work on my car than that I had been originally quoted for. What can I do?
In the first instance, always try to resolve an issue like this with the mechanic, there are many factors involved as to why a job might take less time than quoted for and in some instances it might take longer. If the mechanic is unable to supply a satisfactory answer always get in touch with us via our contact page. We will launch an investigation and will always endeavour to find a solution.
What happens if after my initial booking the mechanic has no time for a follow up booking?
If the mechanic cannot schedule the job within a reasonable time, we will assign another great mechanic in your area to carry out the work on your car.
What happens if the mechanic cancels the appointment with me?
Unfortunately, it can sometimes be the case that a mechanic on our network cannot hold the appointment due to unforeseen circumstances or otherwise. In this case we expect the mechanic to communicate this to us as soon as possible, this will enable us to find you a new mechanic in your area to take over the work.
What happens if the mechanic is late?
Unfortunately it can sometimes happen that a mechanic is running late due to traffic or another job taking longer than scheduled for. We always ask the mechanics on our network to communicate with you directly should there be any issues.
In the case that the mechanic fails to communicate with you, please leave us a message we will try and get in touch with the mechanic and find out why he is late.
What happens if the mechanic assigned to me cannot make the agreed time?
In this case the mechanic should suggest an alternative time of arrival. We ask each mechanic on our network to keep in touch with you should they not be able to make the agreed time. If the mechanic’s proposed time is not adequate please leave us a message, we will launch an investigation and will endeavour to find a solution.
