Service Plans
Car Servicing
Car Diagnostics
Auto Electricians
Brakes
Pricing
Areas We ServiceOur service team is available 6 days a week
Where and how do I leave a review for the mechanic?
Once your job is complete you’ll receive a link by SMS, WhatsApp or email to rate your mechanic and leave a review. It takes under a minute, and your review appears on your mechanic’s profile it’s how we keep standards high across the network.
The repair on my car was carried out incorrectly, how can this be resolved?
You don’t have to negotiate with the mechanic yourself. All work carried out by a Michanic mechanic is covered by our 6 month / 6 000 km workmanship warranty, whichever comes first.
WhatsApp us on 087 803 9000 with your booking number and what’s happening with the car. We’ll investigate with you and your mechanic and arrange a return visit to put it right at no cost to you. If it can’t be resolved that way, we’ll decide on a full or partial refund based on the evidence.
The repair was carried out, but something was damaged in the process, how can I request an investigation?
Tell us straight awayWhatsApp us on 087 803 9000 with your booking number and photos of the damage.
Your mechanic photographs your vehicle before and after every job, so we have a clear record of its condition when they arrived and when they left. We’ll review those photos alongside your report and the mechanic’s account. Our mechanics carry liability insurance, so where damage was caused during the job, it gets put right you don’t have to argue it out with the mechanic yourself.
My car has broken down after work was carried out on my car by a mechanic from your network, what can I do?
Call us on 087 803 9000 as soon as you can. If the breakdown is related to work we carried out, it’s covered by our 6 month / 6 000 km workmanship warranty we’ll get a mechanic out to you and put it right at no cost. Please note we don’t provide towing or roadside recovery, so if your car needs to be moved you’ll need to arrange that through your insurer or roadside assistance provider.
The repair on my car was not completed, how do we proceed?
Some jobs can’t be finished in one visit a seized bolt, or a part that turns out to need replacing too. WhatsApp us with your booking number and we’ll confirm your return date. There’s no extra labour charge for completing work already quoted and paid for.
The repair was carried out, but another component has gone missing, how can I request an investigation?
Report it to us directly. WhatsApp us on 087 803 9000 with your booking number and details of what’s missing.
Every mechanic on our network is vetted and background checked, and your vehicle is photographed before and after every job, so we have a clear record to work from. We take reports like this extremely seriously and will investigate fully and come back to you with an outcome.