If the mechanic has failed to communicate with you as to why the repair wasn’t completed at another time please contact our customer service team. We will try and get in touch with the mechanic and / or launch an investigation where necessary.

For ways to contact us please see

Sometimes it might turn out that other or additional parts are needed to fix your car. In these instances the mechanic will endeavour to get the parts and return at another time that you and him/her agree to, to carry out the repairs. In some cases, due to non-availability of parts in your area, this might mean that the mechanic will not be able to return until another day.